GET IN TOUCH WITH NEXUS NETWORKS MANAGEMENT

Telephone — Speak Directly to Management

Connect directly with a member of the Nexus Networks Management team. Ideal for urgent enquiries, verifications, confidential matters, or detailed conversations that require personal attention and discretion.

01539 332873

🕒 Monday: Administration & training — public telephone lines closed
🕒 Tuesday–Thursday: 09:30 – 17:00
🕒 Friday: 10:30 – 15:30
🚫 Saturdays: Closed
🚫 Sundays: Closed
🚫 Bank Holidays: Closed
🚫 Bank Holiday Weekends: Closed on the holiday itself if it falls within or adjacent to the weekend

Discord — Live Community & Management Chat

Our fastest response channel. Join our community server where Management and staff are available throughout the day. Open a dedicated support channel for private assistance, or message a member of Management directly.

discord.gg/WxydCWjqPC

🕒 Monitored daily 08:00–22:00 • Fastest replies from Management

FiveM — Strathclyde Police RP Management

Server support, whitelist applications, roleplay enquiries, and in-game reports managed by our RP team. Contact server staff in-game via /report, or message Strathclyde Police RP Management through Discord.

Strathclyde Police RP (FiveM)

🕒 Server: 24/7 • Management replies: 12–24 working hours

Governance, Policy & Management Oversight

Formal requests, governance matters, partnership proposals, policy queries, and official correspondence handled confidentially under the direct supervision of Management, in full compliance with UK law and Nexus Networks internal policy.

Submit Ticket → Category: Governance

🕒 Reviewed by Management within 3–5 working days

Urgent — Direct Management Attention

Server outages, security breaches, compromised accounts, or serious incidents requiring immediate Management attention. Submit a ticket and select priority Urgent for escalation directly to Management.

Ticket → Priority: Urgent

🕒 Acknowledged by Management within 4 hours — 24/7

Management Support Tickets

• ✅ Sent instantly to the private Management & staff Discord server
• ✅ Unique reference issued: NXT-XXXXX — quote this when contacting Management
• ✅ Automatically routed to the correct department for Management review
• ✅ Priority levels guide Management response speed: Low → Medium → High → Urgent
• ✅ Trackable status: Pending Management Review → Approved → Denied
• ⚠️ Please submit one ticket per enquiry to assist Management in tracking your request
• 🚫 NOT for real-world emergencies — always dial 999 if life is at risk

All tickets are logged and reviewed by Management.

Management Availability & Response Times

• 📞 Telephone Enquiries — Managed by Management:
• Monday: Administration & training — public telephone lines closed
• Tuesday–Thursday: 09:30 – 17:00
• Friday: 10:30 – 15:30
• 🚫 Saturdays: Closed
• 🚫 Sundays: Closed
• 🚫 Bank Holidays: Closed
• 🚫 Bank Holiday Weekends: Closed on the holiday itself if it falls within or adjacent to the weekend
• 💬 Discord: 08:00–22:00 daily • Fastest replies from Management
• 🎫 Urgent: Acknowledged by Management within 4 hours — 24/7
• 🔴 High Priority: Management response within 24 hours
• 🟡 Medium Priority: Management response within 48 hours
• 🟢 Low Priority: Management response within 5 working days

Departments Managed by Management

Tickets are automatically routed to the correct team under Management oversight:

• 🚔 Strathclyde Police RP: FiveM server, whitelist, roles, reports — all overseen by RP Management
• ⚖️ Governance & Legal: Policy, privacy, partnership, compliance — reviewed directly by Management
• 🛠️ Technical Services: Website, Discord, server issues, access — escalated to Management if unresolved
• 📋 General Enquiries: Feedback, suggestions, questions — reviewed and answered by Management

Every enquiry is reviewed and signed off by Management before reply.